Support That Keeps You Online, Anywhere
Yachting isn’t like being on land—when your network has an issue, help can’t wait. That’s why we built a support model as reliable and responsive as our technology. Whether you want total peace of mind, or just need basic backup, we have a support plan for you.
Price & Plan
Choose Your Level of Support
Basic Warranty Support
Managed Standard
Managed Premium
Included with every new installation
- 90 days of post-installation support for setup and operational questions
- Business hours only
- Covers limited operational issues
- After 90 days: pay per incident, or upgrade to a managed plan
Best for: DIY owners or first-time clients getting started
€350/month or €2,990/year
- 24/7 remote support
- 1-hour response time, 24-hour resolution goal
- Proactive remote monitoring and troubleshooting
- Firmware and configuration updates
- Up to 2 hours/month of remote engineering support
Best for: Owners who want hassle-free operation and rapid, expert help
[Upgrade to Standard]
€1200/month or €11,990/year
- All Standard features
- VIP phone/WhatsApp direct access to engineers
- 8-hour critical issue resolution goal
- Hardware swap guarantee (express loaner if needed)
- Monthly system health checks and reports
- Guest Wi-Fi & onboard device management
- Annual onboard review in main yachting regions
- Cybersecurity monitoring and alerts
Best for: Charter yachts, high-demand users, or anyone who can’t afford downtime
[Upgrade to Premium]
How We Solve Problems Before They Become Disruptions
Even the best systems face challenges at sea. That’s why our support team is always one step ahead – resolving issues remotely, fast, and often before you even notice them. Here’s what we handle every week for yacht owners and crew:
- Starlink Not Connecting?
Satellite connectivity issues can happen due to weather, firmware, or network conflicts. Our engineers log in remotely, diagnose the source, and restore your connection – so you stay online, wherever you are. - Onboard Wi-Fi Slow or Unstable?
Yacht environments are complex – guests, crew, devices, and interference. We analyze your system in real time, identify bottlenecks, and reconfigure your Wi-Fi or guest networks instantly. Smooth streaming and seamless work, with zero tech headaches. - Power Supply or UPS Alerts?
Reliable power is the foundation of network stability. We monitor your system’s voltage and backup units. If a power issue is detected – surges, low battery, or UPS failures – we alert you instantly and guide you step-by-step to resolution, minimizing risk of unexpected downtime. - Adding or Integrating New Devices?
Installing navigation systems, security cameras, or entertainment tech? We securely onboard new hardware to your network, configure permissions, and make sure everything plays nicely together – remotely and efficiently. - 4G/5G or eSIM Issues?
Lost mobile connectivity? Our support team can remotely activate, switch, or troubleshoot your LTE/5G connections and eSIMs – no call to your carrier, no guessing, just instant mobile backup for your yacht’s network.
Most of these issues are solved remotely within minutes – often before you even know there’s a problem.
That’s the difference with our managed support.
Want to see how proactive support can protect your next charter? [Contact us] or [Upgrade to Managed] now.
What’s Not Included
We believe in clear boundaries – so you always know what to expect, and what’s not covered, at every level of support.
Basic Warranty Support
- Support is limited to operational questions and basic troubleshooting for 90 days after installation.
- No ongoing helpdesk, remote reconfiguration, or monitoring after the warranty period ends.
- Excludes any issue caused by unauthorized hardware changes, third-party devices, or accidental/physical damage.
Managed Plans (Standard & Premium)
- Physical damage not covered by hardware warranty (e.g., water ingress, accidental drops, misuse).
- Support does not extend to onboard networks or devices not supplied or approved by YachtNetworkSystems (e.g., third-party Wi-Fi extenders, user-installed routers).
- Issues caused by non-standard modifications or tampering with installed systems.
- Connectivity loss or outages caused by upstream providers outside our control (e.g., Starlink global outages, local LTE blackouts).
- Any illegal or abusive use of the network (spam, unauthorized access attempts).
- On-site visits are not included unless specifically stated (Standard: remote support only; Premium: annual review included, emergency callouts at additional cost).
- Support outside agreed regions (for example, if you take your vessel outside the Med/Northern Europe, some hardware swap/response guarantees may require extra logistics or cost).
All Plans
Full terms and conditions are always available. Please just ask.
Upgrades, moves, or new installations are not included; these are quoted separately.
Support Process: What Happens When You Need Help
Getting support should be effortless, especially at sea. Here’s how it works with YachtNetworkSystems:
Contact Us
- Managed clients use their dedicated 24/7 hotline, WhatsApp, or email.
- Warranty clients contact us via email during business hours.
- Prefer online? Submit a request through your client portal anytime.
Remote Diagnostics by Our Engineers
- As soon as you reach out, our support engineers securely connect to your onboard network.
- We diagnose the issue in real time—whether it’s connectivity, hardware, or configuration.
Resolution – Remote or On-Site as Needed
- Most problems are solved remotely, within minutes.
- If a hardware swap or physical intervention is needed, we coordinate express shipping or schedule an on-site visit in your region (Premium/Elite plans).
- You’re kept in the loop every step of the way, so you always know what’s happening.
Our promise: No endless phone trees, no finger-pointing, just expert problem-solving until your yacht is fully online.
Frequently
Asked
Questions
How fast will you respond if I have an urgent issue?
- Managed clients: 1-hour response time, day or night.
- Basic warranty clients: Next business day.
Can you really fix things remotely, even if I’m at sea?
Yes. Our systems are built for secure remote access. Most issues are resolved without anyone coming on board.
What if I’m out of warranty and not on a managed plan?
You can still get help on a pay-per-incident basis, but managed support clients always get priority.
Is on-site support included?
Premium clients receive an annual onboard review in main yachting regions. Emergency on-site visits are available as needed (with travel costs as applicable).
How do I upgrade to managed support?
Just contact us—most upgrades are activated within 24 hours.
Have another question? [Contact us]—we’re happy to answer.
Ready for Peace of Mind on Every Journey?
Stop troubleshooting. Start relaxing.